At La Toya&Co, we want to ensure a smooth and timely delivery of your candle orders. Please review our shipping policy to understand the details and processes related to shipping.

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Shipping Methods and Carriers: 

– We utilise reputable shipping carriers to deliver your orders safely and efficiently. The available shipping methods and carriers will be displayed during the checkout process. You can select your preferred option based on the estimated delivery time and cost.

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Order Processing Time: 

– Once your order is placed and payment is confirmed, we will process and pack your candles for shipping. Order processing typically takes 5 business days. Please note that this does not include weekends or public holidays.

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Shipping Timeframe: 

– The shipping timeframe depends on your selected shipping method and your location. The estimated delivery time will be provided during the checkout process. However, please note that these are only approximate estimates and may be subject to delays caused by unforeseen circumstances or the shipping carrier.

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Tracking Information: 

– Once your order is shipped, we will provide you with a tracking number and a link to track your package’s progress. You can use this information to monitor the status of your delivery.

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Shipping Costs: 

– Shipping costs are calculated based on factors such as the destination, package weight, and shipping method chosen. The applicable shipping charges will be displayed during the checkout process. Please review them carefully before completing your order.

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International Shipping and Customs: 

–  For international shipments, please note that customs duties, taxes, and other fees may be levied by the destination country’s authorities. These additional charges are the responsibility of the recipient and are not included in the shipping fees paid to us. We recommend contacting your local customs office for more information before placing an international order.

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Shipping Address and Accuracy: 

– It is your responsibility to provide an accurate and complete shipping address during the checkout process. We will not be held liable for any delays or non-delivery caused by incorrect or incomplete address information. Please review your shipping details carefully before confirming your order.

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Failed Delivery Attempts: 

– If the shipping carrier attempts delivery but is unsuccessful due to the recipient being unavailable or the address being inaccessible, the carrier may leave a delivery notification or attempt redelivery based on their policies. It is important to follow the instructions provided by the carrier to ensure successful delivery.

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Lost or Damaged Packages: 

– In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately. We will work with you and the shipping carrier to resolve the issue and initiate any necessary claims or investigations.

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Changes to the Shipping Policy: 

– We reserve the right to modify or update this Shipping Policy at any time without prior notice. The most recent version will be posted on our Store. Any changes will apply to future orders.

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If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer service team through the provided channels on our Store.